If you encounter severe market volatility during a trade and the actual execution price exceeds the stop-loss order price you set, our company will cover the loss exceeding that amount and provide corresponding compensation.

For details on 100% Stop-Loss Protection, please visit the “Stop-Loss Protection” section in the Trading Center on our official website.

We offer a service to reset negative account balances for all users. If your account balance goes into the negative, please contact online customer service for assistance.