After launching MT5, if gold or silver prices freeze for an extended period, many users immediately suspect a software malfunction.In reality, stagnant quotes may stem from network connectivity, server status, current trading hours, or quote-feed conditions. Following a structured troubleshooting sequence helps identify root causes efficiently.

1. Verify MT5 Server Connection First

MT5 receives account and market data only after establishing a server connection. Connection status can be viewed in the status bar on desktop. On mobile devices, certain trading entry points will not display properly without an active server link.

Start by checking your network. If your phone has just switched from Wi-Fi to cellular data, or your computer experienced a brief network dropout, wait for connectivity restoration and observe whether prices resume updating.

2. Confirm Correct Account and Server Selection

If you hold multiple MT5 accounts, you may have logged into an unintended server. MT5 requires three pieces of information for login: account number, password, and server name. Even if the software opens normally, selecting the wrong server prevents access to your intended account.

When encountering abnormal market behaviour, double-check your currently logged-in account ID and server name.

3. Check Whether You Are Within Scheduled Settlement Hours

London Gold and London Silver do not trade non-stop throughout the entire week. On Lucky Gold, daily settlement runs from 05:00 to 06:00 (Summer Time, Tuesday-Friday), and 06:00 to 07:00 (Winter Time). Trading is suspended for 5 minutes before and after settlement.

Normal trading also ceases on weekends and selected international market holidays. If prices stop updating during these windows, this is likely scheduled market behaviour.

4. Does MT5 Indicate Delayed Quotes?

Yes. When delayed quotes are received for an instrument, MT5 displays corresponding warnings within the quote panel and on charts.

Look for delay markers on your chart or quote window. This condition differs completely from total server disconnection.

5. Why Market Data Updates on Mobile but Not on Desktop

When the same account is logged-in across two devices and only one terminal stops refreshing, focus troubleshooting on the affected device’s local network and software connection.

The Lucky Gold mobile application synchronises real-time MT5 data. You may cross-reference market information between the APP and MT5. If prices flow normally on mobile while desktop quotes stall, the issue most likely resides within the desktop software connection or local computer network.

6. What If Refresh Still Fails After Troubleshooting

Record the current time, trading instrument, account details and on-screen software messages, then contact Lucky Gold’s 24-hour online customer support for assistance. Lucky Gold provides round-the-clock support, and its trading APP enables real-time account monitoring.

Verifying server settings and trading hours is generally more efficient than repeatedly reinstalling the application.